Privacy

 
 

We are committed to upholding your privacy

Charlotte Smedley + Associates (ABN 74402118247) is committed to respecting the privacy of your personal information and data. This Privacy Policy sets out our commitment to protecting the privacy of your personal information that we collect through this website www.charlottesmedleyandassociates.com or directly from yourself.

Please read this Privacy Policy carefully and contact us on the email below if you have any questions.

This privacy statement discloses what information we gather and how we use it.

(1) Information provided by users through the optional and voluntary submissions to receive further information about our services is never divulged to a third party. The types of personal information we may collect via the website includes:

  • Personal information about your health, disability, medical conditions, professional opinions about you and your past and current supports and services

  • Your personally identifiable information primarily names, e-mail addresses and phone numbers

  • The website will record an email address if a message is sent via email but we will not use your email address for any other purpose and will not disclose it without your consent

Any personal information is collected for the primary purpose of providing a service to you but we may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

The collection and use of personal information is entirely for the following purposes:

  • The delivery and allocation of services

  • Contacting and communicating with you

  • Providing you with information

  • Addressing any feedback you may have

(2) Sensitive information is defined in the Privacy Act to include information or opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained

  • For a secondary purpose that is directly related to the primary purpose

  • With your consent; or where required or authorised by law.

(3) We may disclose personal information to third parties for purposes including to provide our services to you and as required by law.

Where we disclose your personal information to third parties for these purposes, we will request that the third party follow this Privacy Policy regarding handling of your personal information, this may also include photographs that are relevant to the safety of our clients.

(4) You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth) and an administrative fee may be payable for the provision of information. However we may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

(5) It is important to us that your Personal Information is up to date and we will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

(6) Requests for information from/about clients should be directed to the Director, Charlotte Smedley + Associates but in order to protect your personal information, we may require identification from you before releasing the requested information

(7) If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us on the email address below.

(8) To unsubscribe from our e-mail database or opt out of communications, please contact us at the details below.

(9) Storage and Security We are committed to ensuring that the information you provide is secure and we keep your personal information in a safe place. Our computers and mobile phones are password protected and our electronic file storage system is encrypted. When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information is or will be stored in electronic client files which will be kept by us for a minimum of 7 years.

If you have any feedback about our Privacy Policy, please contact us at info@charlottesmedleyandassociates.com

Last updated 13 October 2024